noviscanby Secufor

Documentation

Your license and subscription

This guide lets you check your plan, move from Free to Premium, renew your subscription, or find out why Noviscan went back to Free. It takes a few minutes.

Before you start: an administrator or owner account on your Noviscan (the License tab isn’t shown to other accounts); to buy or renew, a Secufor customer account.

Free and Premium

Noviscan installs as Free, with nothing to pay. Premium raises the limits and adds features, such as the phone app (see Use Noviscan on your phone).

Free allows 1 source, 5 people on the whitelist, 1 account and 1 connection. Premium allows 8 sources, 100 people on the whitelist, 10 accounts and 10 simultaneous connections (paired phones and browser sessions, counted together under Devices). Both plans are detailed on the Pricing page.

See your license

  1. In the sidebar, open Settings.
  2. Open the License tab.

<!-- IMG I6-01 : License screen on the Free plan -->

The screen shows your Plan (Free or Premium) and your Expiration. Under Quota, it shows what you use (Used / Limit) for Sources, Whitelist, Accounts and Devices. It also shows the Instance fingerprint, the reference of your installation, which ties the license to this PC.

Switch to Premium

Nothing to reinstall. First subscribe on the Secufor portal with your Secufor customer account, then pick one of two ways.

Activate online

Noviscan needs to be able to reach the Internet.

  1. In the License tab, in the Online activation section, click Activate online.
  2. A Secufor portal page opens in your browser. Compare the fingerprint it shows with the one in Noviscan. If they differ, the request isn’t yours: don’t answer it.
  3. Confirm the request in the page.

<!-- IMG I6-02 : online activation, waiting for confirmation in the browser -->

The message ✓ Your license has been installed. It is active immediately. appears. If the browser doesn’t open, Noviscan shows an address. Open it from another device.

Add the license file

This way works if this PC has no Internet access.

  1. Download the license file (extension .lic) from your Secufor account.
  2. In the License tab, in the Install a license section, choose that file.
  3. Click Install.

The message ✓ License installed successfully. appears. The new license replaces the old one right away, without restarting Noviscan.

Noviscan checks the file’s signature on your PC, without contacting Secufor. A modified file is refused.

Renew

Renew the same way, with Activate online or by installing a new file with Install. You can also let Noviscan handle it: automatic retrieval downloads the renewal in the week before the expiration date. It only renews a license that is already installed; for a first activation, see Switch to Premium.

⚠️ If the box Allow this instance to connect to the Internet stays unchecked, automatic retrieval does nothing and your license isn’t renewed.

  1. In the License tab, in the Automatic retrieval section, check Enable automatic retrieval.
  2. In Settings, General tab, Internet access section, check Allow this instance to connect to the Internet.

When the subscription expires

  • Before the expiration date. In the 30 days before, the License screen shows Your subscription expires in N days. Remember to renew it. and the dashboard shows a banner with the Renew button. Notifications you set up (see Advanced settings) also warn you.
  • For 14 days after the expiration date. Nothing changes, and all the features of your plan stay active. The dashboard shows Expired and Your Premium subscription has expired (grace period).
  • After that. Noviscan goes back to the Free plan. Your data stays on your PC. Whatever exceeds the Free limits (cameras, people on the whitelist) is paused, not deleted, and resumes as it was if you return to Premium. Premium features close. A phone that was already paired stays in the list.

If the license is refused

If the plan went back to Free without your wanting it, the License screen gives the reason at the top. After restoring a backup, this is expected: the license held in the archive is no longer valid, so request a new one, giving this PC’s Instance fingerprint.

  • Your license has expired. Renew it to restore your Premium features. Renew it: see Renew.
  • This machine's date and time look inconsistent with the license validity. Check the system clock. Correct the date and time in Windows.
  • This license is bound to another installation. A license is only active on one machine at a time. Request a license for this PC, giving its Instance fingerprint.
  • The license file is unreadable or invalid. Reinstall a valid license. Download the file again, then install it.
  • This license has been revoked. If you believe this is a mistake, contact support. Contact Secufor support.
  • This Noviscan installation has been modified since it was signed… Reinstall Noviscan from the official source. If it persists, contact support.

If installation fails, Noviscan shows Failed to install the license. Check the file. If online activation says Internet access is disabled, check Allow this instance to connect to the Internet or use the file. Other cases: Fix a problem and get help.

Cancel or change your mind

To cancel or withdraw from a purchase, the FAQ gives the steps and the deadlines. Canceling deletes nothing on your PC: after the paid term, Noviscan goes back to Free.

Applies to Noviscan 1.0.0