Frequently asked questions
Your questions, with answers we can back up.
Every answer on this page was checked against the product. What we could not establish is not here — rather than a plausible answer.
Getting started
Do I need an account to use Noviscan?
No. The Free version installs and runs without an account, with no time limit. An account is only needed to subscribe to Premium.
Which system does Noviscan install on?
Windows 10 and 11, 64-bit. The display component it needs ships inside the installer, so installation works with no Internet connection. macOS and Linux are not offered yet.
Do I need a graphics card?
No. Noviscan runs on the processor. An NVIDIA card speeds up analysis when there are many streams, but it is never required.
Do I have to replace my cameras?
Usually not: IP cameras over RTSP are supported, as are local folders, FTP and SFTP.
Licence and subscription
What does the Free version allow?
One video source and five enrolled faces, on the machine it runs on. These limits are the ones the software itself applies.
How do I move to Premium?
Install the Free version, subscribe on secufor.net, then add the licence you download. Nothing to reinstall: the same app becomes Premium.
What happens if I cancel?
Your subscription runs to the end of the period you have already paid for — nothing stops on the day you cancel. After that the licence is no longer renewed and the app returns to the Free version. ⚠️ Your recordings and enrolled faces stay on your machine: cancelling deletes nothing.
Can I change my mind after buying?
Yes, for fourteen days, and you do not have to give a reason. If you did not ask for the software to be supplied immediately, your licence is released at the end of that period — and a button in your client area lets you waive it to get the licence right away. You can withdraw from the client area or by e-mail.
Your data
Do my images leave my home?
No. Detection, recognition and history are processed on the machine where Noviscan is installed. Outbound notifications are optional and you configure them yourself.
What is stored of a face?
A numerical signature, not a photograph: a sequence of numbers from which the original face cannot be reconstructed. It only serves to measure a resemblance to the faces you enrolled yourself.
What does Noviscan send to Secufor?
Two things, and nothing else: your licence renewal, and a check for available updates. No usage data, no error reports, no images. ⚠️ And offline mode cuts absolutely everything: once enabled, the app contacts no server at all, including ours.
Mobile app
How does the mobile app work?
It connects to your instance after QR-code pairing, with no intermediate account. On your local network the link is direct; away from home it goes through a rendezvous relay that cannot read what passes through it. It is reserved for Premium licences.
Can I view my cameras away from home?
Yes, with a Premium licence, and ⚠️ with no port forwarding or router settings at all: your instance reaches out by itself. Remote access is disabled by default; you enable it in the advanced settings, and it takes effect when the server restarts.
How many devices can I connect?
Up to ten simultaneous connections with a Premium licence. ⚠️ That total counts paired devices and open browser sessions alike: three open tabs take up three slots.
Where do I download the mobile app?
It is not publicly distributed yet. It will be available on Google Play and the App Store; we are not giving a date until publication is under way. On Android it will require version 7.0 or later.
When something goes wrong
My camera does not show up.
Three causes cover nearly every case: a wrong RTSP address or credentials, a camera unreachable on the local network — firewall, wrong subnet — or the source connection test failing. The Sources screen flags that last case with a red indicator.
My licence is not accepted.
Three possible reasons. The file is unreadable or altered — the app shows “Invalid licence”. The licence is tied to another installation — the app says so explicitly. Or it has expired, and the app simply returns to the Free version with no error message.
Where can I get help?
Write to contact@secufor.net. Mention your system, your Noviscan version and, if the problem involves a camera, its model: those three details save a round trip.